GUYCOLLE GmbH

← Know-how

Microsoft 365

Set up Microsoft 365 email in the Outlook app on Android

After these steps the Outlook app on your Android phone shows your business mailbox with email, calendar and contacts. New emails are announced by notification. The guide applies to the current Outlook app from the Google Play Store on phones from Samsung, Google Pixel and other manufacturers.

Platform
Mac & Windows
Applies to
Outlook for Android, current version from the Google Play Store
Time needed
approx. 10 Min.
Level
Beginner
Microsoft-365-Mail in der Outlook-App auf Android einrichten Microsoft

What you need

  • An Android phone that belongs to you or that your company has given you. The phone is protected with a passcode, fingerprint or face recognition.
  • Your business email address and password, both provided by your IT team.
  • Two-factor sign-in with the Microsoft Authenticator app is already set up on the phone.
  • An internet connection via Wi-Fi or mobile data.

  1. Step 1: Install the Outlook app

    Open the Play Store and search for «Microsoft Outlook».

    Install the app from Microsoft Corporation. You can recognise it by the blue icon with a white O and an envelope. The app is free of charge.

    Note: Only set up your business email account on devices that belong to you or that your company has given you.

  2. Step 2: Add an account

    Open the Outlook app and tap «Add Account».

  3. Step 3: Enter your email address

    Enter your business email address and tap «Continue».

    If the app suggests another account it has found on the phone, skip the suggestion and type in your business address yourself.

  4. Step 4: Enter your password

    Enter your password and tap «Sign In».

  5. Step 5: Confirm the sign-in in the Authenticator app

    A two-digit number appears on the screen. At the same time the Authenticator app opens or you receive a notification.

    Enter the number in the Authenticator app and approve the request. If the phone also asks for your fingerprint, face or passcode, confirm this as well.

  6. Step 6: Allow notifications

    If Android asks whether Outlook may send you notifications, choose «Allow».

    This way you know immediately when a new email arrives.

  7. Step 7: Complete the setup

    When asked whether you want to add another account, tap «Maybe Later».

    The app now shows your mailbox. The first time, it can take a few minutes until all emails have loaded. Whatever you read, answer or delete in the app is also visible in webmail and on your computer.

Frequently asked questions

Can I also use the account in the Gmail app?
Yes. In the Gmail app, tap the three lines at the top left, then «Settings» at the very bottom and «Add account». Choose «Exchange and Office 365», enter your email address and sign in. Calendar and contacts work together better in the Outlook app, however, which makes it the better choice.
Does it also work with the Samsung Email app?
Yes. On a Samsung phone, open the Email app, add a new account and choose the Microsoft 365 option. Then sign in with your email address and password. Here too the Outlook app is recommended, because shared mailboxes only work properly there.
No notification arrives on the phone when I sign in.
Open the Authenticator app manually. The request then usually appears directly in the app. Also check that the phone is connected to the internet.
Emails no longer arrive on the phone.
Open the Outlook app manually and check that the phone is connected to the internet. In the phone's settings, check that notifications are allowed for Outlook. If this does not help, contact your IT team.

Stuck on a step?

Start a remote support session and we will take a look at your screen together with you.

Remote Support (Mac) Helpdesk (Windows) info@guycolle.com

Sources

More guides

Geteiltes Postfach in Outlook für Mac hinzufügen Apple

Mac · 5 Min.

Add a shared mailbox in Outlook for Mac

Add a shared mailbox such as info@ or accounts@ to Outlook for Mac once. On the Mac it does not appear on its own.
Geteiltes Postfach in Outlook im Web und in der Outlook-App öffnen Microsoft

Microsoft 365 · 5 Min.

Open a shared mailbox in Outlook on the web and in the Outlook app

Add a shared mailbox such as info@ in Outlook on the web and set it up as a separate account in the Outlook app on your smartphone.
Geteiltes Postfach in Outlook für Windows öffnen Microsoft

Windows · 5 Min.

Open a shared mailbox in Outlook for Windows

Find a shared mailbox such as info@ or accounts@ in Outlook for Windows and, if it does not appear on its own, add it manually.