Know-how
Guides from our day-to-day support for Mac, Windows and Microsoft 365. Step by step, to follow along on your own device.
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Mac · 5 Min.
Add a shared mailbox in Outlook for Mac
Add a shared mailbox such as info@ or accounts@ to Outlook for Mac once. On the Mac it does not appear on its own.
Microsoft 365 · 5 Min.
Open a shared mailbox in Outlook on the web and in the Outlook app
Add a shared mailbox such as info@ in Outlook on the web and set it up as a separate account in the Outlook app on your smartphone.
Windows · 5 Min.
Open a shared mailbox in Outlook for Windows
Find a shared mailbox such as info@ or accounts@ in Outlook for Windows and, if it does not appear on its own, add it manually.
Microsoft 365 · 15 Min.
Sign in to Microsoft 365 for the first time with two-factor sign-in
Sign in to Microsoft 365 for the first time and secure the account with the Microsoft Authenticator app on your smartphone. Done in the bro…
Mac · 5 Min.
Connect a Mac to a server or NAS
Open a shared folder on a server or NAS via «Connect to Server» in the Finder and keep it in the Dock for quick access.
Mac · 90 Min.
Set up a Mac with Apple silicon from scratch
Erase the startup disk from macOS Recovery and install a fresh copy of macOS. For Macs with Apple silicon when a fault cannot be fixed any …
Windows · 10 Min.
Map a network drive in Windows 11
Add a shared folder on a server or NAS to File Explorer as a drive with its own letter, so that it is available again after every sign-in.
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Netzwerk & Sicherheit · 10 Min.
Install and set up OpenVPN Connect on a Mac
Install the OpenVPN Connect VPN client on your Mac, import the profile from your IT and switch the connection to the company network on and…
Microsoft 365 · 10 Min.
Set up Microsoft 365 email in the Outlook app on Android
Set up your business Microsoft 365 mailbox in the Outlook app on an Android phone, signing in with the Microsoft Authenticator app.
iPhone & iPad · 10 Min.
Set up the Outlook app on iPhone and iPad with Microsoft 365
Set up your business Microsoft 365 mailbox in the Outlook app on iPhone or iPad, with confirmation via Authenticator and notifications for …
Mac · 10 Min.
Set up a Microsoft 365 account in Outlook for Mac
Set up your business Microsoft 365 mailbox in Outlook for Mac, as the first account or alongside an existing one, with confirmation via Aut…
Microsoft 365 · 10 Min.
Outlook on the web: read, write, delete and search emails
The key tasks in Outlook on the web: reading emails, writing new messages, replying, attaching files, deleting, restoring and searching.
Windows · 10 Min.
Set up a Microsoft 365 account in Outlook for Windows
Set up your business Microsoft 365 mailbox in new or classic Outlook for Windows, with two-factor sign-in and without unwanted device manag…
Microsoft 365 · 10 Min.
Make, hold and transfer calls in Microsoft Teams
Start calls in Microsoft Teams, put them on hold, transfer them directly or after consulting, and forward calls to your mobile phone.
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