Make, hold and transfer calls in Microsoft Teams

Open Microsoft Teams and click «Calls» in the bar on the left.

The dial pad appears with your call history next to it.

Type a phone number or the name of a person in your organisation into the dial pad.

Enter external numbers in international format, for example +41 44 000 00 00. For a name, select the right person from the list that appears as you type.

Click «Call».

Teams connects the call. During the conversation, the controls for hold, transfer and consult are at the top of the call window.

During the conversation, click «Hold» at the top of the call window.

The other party is put on hold. Callers on a regular phone line hear hold music.

Click «Resume» to continue the call on hold.

You can have up to three calls on hold at the same time. Only one is ever active.

During the conversation, click «Transfer» in the call controls.

Use this route when you want to pass the call directly to another person without checking first.

Select one of the suggested contacts, or type the name or number of the recipient and select the result.

Click «Transfer». The call goes straight to the selected person.

The arrow next to the button lets you send the call directly to the person's voicemail or to one of their other numbers instead.

During the conversation, click «Consult» in the call controls if you want to check with the recipient first.

Select the person and click «Start a call». The other party is put on hold in the meantime.

For a quick question by message, choose «Open chat» instead.

Click «Transfer» as soon as the recipient has agreed. The waiting call is then passed to them.

If the person cannot take the call, end the consultation and return to the first call with «Resume».

At the top, next to your profile picture, click «Settings and more» (the three dots).

Select «Settings» and click «Calls» in the left-hand column.

Under «Call handling and forwarding», choose where incoming calls should go. The options are voicemail, another number such as your mobile, a specific person, a call group or your delegates.

Alternatively, have calls ring you and a second number at the same time.

The change takes effect immediately. The current status is also shown at the bottom of «Calls», for example «Don't forward». From there you can switch forwarding off again with one click.