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iPhone & iPad

Set up the Outlook app on iPhone and iPad with Microsoft 365

After these steps your Microsoft 365 mailbox is set up in the Outlook app on your iPhone or iPad, and you are notified about new emails. The guide applies to the current Outlook app on iOS and iPadOS.

Platform
iOS / iPadOS
Applies to
Microsoft Outlook for iOS and iPadOS (current version)
Time needed
approx. 10 Min.
Level
Beginner
Outlook-App auf iPhone und iPad mit Microsoft 365 einrichten Apple

What you need

  • An iPhone or iPad that you own or that your company has given you, protected with a passcode, Face ID or Touch ID.
  • Your business email address and password.
  • Two-factor sign-in with the Microsoft Authenticator app is set up, see the guide to signing in to Microsoft 365 for the first time.

  1. Step 1: Install the Outlook app

    Open the App Store and search for Microsoft Outlook.

    Install the app from Microsoft Corporation. You can recognise it by the blue icon with the white O and the envelope. The app is free.

    Note: Only set up your business email account on devices that you own or that your company has given you. Protect the device with a passcode, Face ID or Touch ID.

    • Search Microsoft Outlook
    • Microsoft Outlook
    • Get (click here)
    Simplified sketch, the actual screen may look slightly different.

  2. Step 2: Start the account setup

    Open the app and tap «Add Account».

  3. Step 3: Enter your email address

    Enter your business email address and tap «Add Account».

    • Email address name@company.com
    • Add Account (click here)
    Simplified sketch, the actual screen may look slightly different.

  4. Step 4: Enter your password

    Enter your password and tap «Sign In».

  5. Step 5: Confirm the sign-in with Authenticator

    The Authenticator app opens, or you receive a notification. Enter the two-digit number that Outlook shows and confirm.

    If Outlook and Authenticator are on the same device, a tap on «Approve» may be enough, depending on the version.

  6. Step 6: Allow notifications

    When asked about notifications, tap «Allow». This way you are informed about new emails.

    • Don't Allow
    • Allow (click here)
    Simplified sketch, the actual screen may look slightly different.

  7. Step 7: Finish the setup

    When asked whether you want to add another account, tap «Maybe Later».

    The app now shows your inbox.

    • Add
    • Maybe Later (click here)
    Simplified sketch, the actual screen may look slightly different.

Frequently asked questions

Can I also set up the account in Apple's Mail app?
Yes. Open «Settings», then «Apps», «Mail» and «Mail Accounts». Tap «Add Account», choose «Microsoft Exchange», enter your email address and tap «Next». Then tap «Sign In», not «Configure Manually». Enter your password and confirm with the Authenticator app. For shared mailboxes and the calendar, the Outlook app is the better choice.
Emails no longer arrive on my iPhone.
Open the Outlook app manually and check that the device is connected to the internet. Also check in the iPhone settings that notifications are allowed for Outlook.
I have a new iPhone. Do I need to set up Outlook again?
Yes, set up the Outlook app again on the new device. Contact your IT team beforehand so that the Authenticator app is moved to the new device as well.

Stuck on a step?

Start a remote support session and we will take a look at your screen together with you.

Remote Support (Mac) Helpdesk (Windows) info@guycolle.com

Sources

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